Amazon Unveils Business AI Chatbot ‘Q’ to Rival Microsoft and Google
Amazon introduced Q – a new AI chatbot for business applications designed to assist users and aid corporate productivity.
Amazon launched its new artificial intelligence (AI) chatbot, “Q” for business applications at the Amazon Web Services’ Re:invent conference in Las Vegas. The chatbot is designed to assist users across various business intelligence, programming and configuration use cases.
Q is capable of helping users understand AWS capabilities and providing support for troubleshooting issues.
Additionally, the chatbot can offer document citations to support its chat responses and automatically make source code changes, reducing the workload for developers. Q will be integrated into AWS’ online Management Console and can connect to over 40 enterprise systems.
Users can engage with Q to discuss information stored in Microsoft 365, Dropbox, Salesforce, Zendesk and AWS’ S3 data-storage service. The chatbot allows users to upload and inquire about documents during interactions.
Beyond answering questions, the chatbot can generate or summarize content, including blog posts, press releases, and emails.
“The answers Q gives — and the actions it takes — are fully controllable and filterable. Q will only return info a user’s authorized to see, and admins can restrict sensitive topics, having Q filter out inappropriate questions and answers where necessary”, stated Adam Selipsky, Chief Executive Officer of AWS, at the conference.
A preview version of Q is already available, and some of its features are accessible for free during this period. Once the preview concludes, a tier for business users will be priced at $20 per person per month, while a version with additional features for developers and IT workers will cost $25 per person per month.
Amazon’s Q Challenges Microsoft and Google in Productivity
The announcement of Q comes after one year Microsoft-backed startup OpenAI‘s launched ChatGPT, a chatbot that has gained popularity for its use of generative AI to produce human-like text in response to short human input.
Amazon’s Q is positioned to compete with Microsoft’s Copilot for Azure and Google Cloud Duet AI. Both Copilot for Azure and Duet AI function as chat-driven assistants for cloud customers, suggesting configurations for apps and environments, as well as aiding in troubleshooting by identifying potential issues and solutions.
With its multifaceted capabilities, Q not only promises to transform user interactions but also challenges industry giants in the software arena, setting the stage for a new era of intelligent business assistance.
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