Clara Shih is CEO of Salesforce AI. In this role, she oversees artificial intelligence efforts across the company, including product, go-to-market, growth, adoption, and ecosystem for Einstein GPT, the world's #1 AI for CRM. Einstein GPT delivers over 1 trillion predictions and generative automations every week across Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Industry Clouds, Mulesoft, Tableau, and Slack. Previously, Clara led Salesforce Service Cloud, the world’s #1 customer service, contact center, digital service, bots, and field service solution.
Hearsay Systems was founded and is led by Clara Shih, whose predictive analytics platform enables salespeople to connect with customers at the appropriate moment and with the appropriate message while adhering to industry laws. Pioneering the social media space, Clara wrote the New York Times best-selling book The Facebook Era and created the first social business application in 2007. The Social Business Imperative: Adapting Your Business Model to the Always-Connected Customer, her most recent book, was published in April of 2016.
Clara has received recognition as one of BusinessWeek’s “Top Young Entrepreneurs,” Fast Company’s “Most Influential People in Technology,” Fortune’s “Most Powerful Women Entrepreneurs,” and Ad Age’s “40 Under 40.” She was also named one of ThinkAdvisor’s 2015 IA 35 for 35’s “5 to Watch,” InvestmentNews’ “40 under 40,” and the World Economic Forum’s “Young Global Leader.” Clara formerly had a number of technical, product, and marketing positions at Google, Microsoft, and Salesforce.com. She is also a member of the Starbucks board of directors. She earned an MS in computer science and a #1 degree in computer science from Stanford University. She was a U.S. Marshall Scholar at Oxford University, where she also earned an MS in internet studies.
2023
Financial advisers may now manage and select compliant digital material to publish on social media with Hearsay Systems’ new capability. Hearsay’s new information+ module searches the internet for information and gathers it into categories based on themes like “sports,” “retirement planning,” and “529s.” A company or adviser may automatically create an infinite number of collections by defining characteristics and themes that are significant to the business, such as compliance regulations, regions, and hierarchies.
incorporated into Content+ is an artificial intelligence engine that generates personalized suggestions for each user based on user interests, audience interaction, and popular content. material+ offers advisers new material to share on social media based on prior performance, much like Netflix does with show recommendations based on audience preferences.
Latest news about Clara Shih
Tata Consultancy Services (TCS) has partnered with Amazon Web Services (AWS) to develop a generative AI practice. The partnership aims to enhance business capabilities and drive growth for clients. TCS has invested in training for over 100,000 employees and plans to certify over 25,000 employees in AWS generative AI services. The partnership aims to make AI more accessible to companies of all sizes and industries, enhancing customer experience and employee productivity. Salesforce has also announced an expansion of its strategic partnership with AWS.
McKinsey & Company and Salesforce have announced a partnership to integrate generative artificial intelligence (AI) into sales, marketing, commerce, and service functions. The partnership will use Salesforce’s CRM capabilities, including Einstein and Data Cloud, along with McKinsey’s proprietary AI models, data assets, and capability building skills. The goal is to help enterprises harness structured and unstructured data to enhance customer experiences, boost sales efficiency, personalize digital marketing initiatives, and reduce customer service resolution times. The partnership builds on McKinsey’s recent strategic acquisitions and underscores its corporate affiliate program with Stanford Human-Centered Artificial Intelligence.
Latest Social posts of Clara Shih
As a new CS professor in 2009, @drfeifei was inspired by math & observing how humans learn to try a new data-driven approach to training AI models. She created #ImageNet, a large Internet-scale data set. Many dismissed it as being too large and complex. But today, this practice… pic.twitter.com/1fbB4gvrQ6
Eye-opening conversation w/@jovialjoy about data bias translating into AI model bias. She experienced this firsthand as a grad student at @medialab, when the popular facial-recognition software she used for an art installation wouldn't recognize her own Black face.
I sat down with @AndrewYNg founder of @DeepLearningAI Google Brain @coursera for my #AskMoreOfAI podcast. We discussed recent advances in AI research — unsupervised learning, large language and multimodal models, AI agents, edge LLMs — as well as Andrew's career journey, his…
